VETERINARY ASSISTANT

Reports To:

Lead Veterinary Assistant

Who We Are

Pet Community Center is a nonprofit on a mission to strengthen the human-animal bond through accessible veterinary care and support services. We operate a high-quality, high-volume spay/neuter and vaccine clinic serving the Metro Nashville area. Our programs include our Community Cat Program and Pets for Life outreach program. Since 2011 Pet Community Center has served more than 100,000 animals.

 

Who We Need

Pet Community Center believes that people love their pets and want the best for them. We exist to serve and share information with pet owners in a non-judgmental, respectful way. We are looking for compassionate individuals that share that belief and who are motivated by serving underserved people and their pets. Additionally, we are looking for a team member who is comfortable with being responsible for the daily care of all surgical patients, general cleaning, and training others to utilize our patient care protocols.

 

Is It You?

You might be our ideal full-time Veterinary Assistant if you meet the above and...

  • You enjoy perfecting your skills and learning new things! You don't mind repetition and enjoy the challenge of making each day better than the last.

  • Working on a team is your strength, and you enjoy working with other hardworking people.

  • You also enjoy a fast-paced environment that requires a high level of attention to detail and high energy.

  • You tend to be curious about everything, you ask a lot of questions. You're also a problem-solver. If you see something that isn't working quite right, you find a way to fix it.

  • You are an early bird and are ready to smile and help pets and people first thing in the morning.

  • You are looking for more than just a "paycheck"; you want to make a difference for people and their pets!

 

Essential Job Functions of this Position

  • Handle and track controlled substances for large volumes of surgical patients

  • Efficiently premedicate, induce, and intubate surgical patients

  • Able to monitor anesthesia, with a working knowledge of abnormal parameters

  • Ensure prompt and accurate paperwork procedures are followed each day

  • Communicate in an effective and professional manner with the public, trainees, and all PCC staff members

  • Follow all written and verbally communicated departmental standard operating procedures

  • Knowledge and ability to intake and release patients, including delivering post-operative instructions in a competent and friendly manner

  • Train new staff members to utilize our patient care protocols

  • Able to respond appropriately during an emergency situation. Able to glove in sterilely and assist the doctor with surgery when appropriate

  • Handle medical calls

  • Effectively “team lead,” displaying a positive attitude and acting as a motivating force for all staff members

  • Able to efficiently run a clinic team and maintain the surgical flow

We are happy to train the right candidate who would be a great cultural fit on our team. Those with strong problem-solving skills, a talent for leadership, and the ability to learn quickly are encouraged to apply!

Education, Experience, Knowledge, Skills, and Abilities

  1. Professional and Interpersonal

    • Apply critical thinking to a range of situations

    • Solution-focused approach to problem-solving

    • Team-oriented

    • Adaptability to change in a fast-moving environment

    • Personal resilience in the face of adversity or difficulty

    • Willingness to participate in ongoing personal and organizational learning to achieve quality and excellence

    • Willingness to be part of a learning organization

    • Embraces failure as a learning opportunity, rather than placing blame

  2. Medical Communication

    • Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks 

    • Must also be able to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian

    • Will be asked to take medical histories for surgical rechecks

    • Communicate with the public on a daily basis in a professional manner

    • Deliver exceptional customer service using PCC’s Customer Service for Social Change Protocols

  3. Animal Handling

    • Will be asked to handle (on average) 30 to 40 dogs and cats per day. This could increase as the clinic expands.

    • Must be able to learn characteristics of animal behavior (for example: be able to identify aggressive or fearful behavior)

    • Must be able to use appropriate safety equipment for fractious or feral animals (will train) – the use of safety equipment is mandatory

    • Must possess excellent reflexes

    • Should be able to identify own limitations and be willing to ask for help

    • Must become proficient at animal restraint for various procedures

  4. Physical Requirements

    • Must be able to work standing or sitting for 10 or more hours

    • Able to lift and carry up to 50 lbs repeatedly throughout the day with help

    • Must be able to bend and kneel repeatedly

    • Must be able to see fine detail in a variety of situations

    • Must have good hearing including the ability to distinguish changes in pitch

    • Must have a reasonable degree of agility to move through tightly cramped areas in various situations

    • Must have an acceptable sense of touch and smell

    • Must have a good range of motion in joints, especially wrist, knees, elbows 

    • Must have a good range of motion in your back, ie. twisting

    • Must have an acceptable sense of balance

    • Must be able to work and reach on hands and knees

    • Must be able to use a ladder and or step stool

    • Must possess excellent hand-eye coordination 

    • Must possess an acceptable degree of dexterity in hands and fingers

    • Must have good vision including peripheral vision, fine detail, distance, depth perception and ability to focus.

  5. Emotional/Mental Requirements​

    • Must be able to work under stressful conditions and work efficiently and effectively under those conditions

    • Able to respond quickly to a variety of medical situations (with training)

    • Able to cope with death either due to surgical complications or euthanasia

    • Ability to rapidly and accurately process information

    • Ability to delegate tasks

    • Ability to recognize a need for assistance and ask for help

    • Ability to control instinct 

    • Ability to make decisions

    • Ability to cope with frustrating situations and remain calm in all situations

  6. Potential and Prolonged Exposures

    • Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap

    • Prolonged exposure to isopropanol, hydrogen peroxide

    • Potential exposure to formalin solution

    • Potential/Prolonged exposure to isoflurane gas

    • Prolonged exposure to quaternary ammonium cleaners and bleach

    • Exposure to pressurized steam

    • Potential exposure to sharps including needles and surgical blades

  7. Technological Requirements

    • Must be able to use PC operating system, Google Drive, and Google Voice systems

    • Ability to learn other software systems such as time clock system, vendor ordering systems, inventory system, Quickbooks, and any other database systems as needed

Requirements

Experience working in a fast-paced environment. The candidate should be a highly motivated, enthusiastic self-starter with a professional attitude.

Preferred

Registered veterinary technician, with a license to practice in Tennessee. Two or more years of experience in a veterinary clinic, veterinary hospital, animal shelter, or animal control facility.

Work Environment

The offices and operations of a high-volume spay/neuter clinic can be high-stress and very busy at times. The schedule may require weekends, holidays, overtime, and evening hours to complete the job and can change due to business needs. Candidates must be flexible with schedule changes and short-notice overtime requests.

Benefits for Full-Time Employees

  • Paid time off

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • 401(k)

  • Employee assistance program

  • Employee discount

  • Health savings account

  • Generous holiday schedule

How to Apply

Please apply through the job listing on Indeed here. No phone calls, please.