CLIENT SERVICES ASSOCIATE

Reports To:

Director of Clinic Operations

Hours:

Monday - Thursday, 7 AM - 5 PM (No Fridays, Saturdays, or Sundays)

Salary:

Starting at $16 per hour

Benefits:

Medical, Dental, and Vision plans; Paid time off;  Holidays off; Retirement plan; HSA; Employee discount plan;  Three-day weekends; Eligibility for public service loan forgiveness; Paid training

Who We Are

Pet Community Center is a nonprofit on a mission to strengthen the human-animal bond through accessible veterinary care and support services. We operate a high-quality, high-volume spay/neuter and vaccine clinic serving the Metro Nashville area. We also operate a Community Cat Program and a Pets for Life outreach program. Since 2011, Pet Community Center has served more than 100,000 animals.

 

Who Thrives on Our Team

Pet Community Center believes that people love their pets and want the best for them. We serve and share information with pet owners in a non-judgmental, respectful way. We are looking for compassionate individuals who share that belief and who are motivated by serving underserved people and their pets.

We are searching for team members who are comfortable with being responsible for daily care of surgical or vaccine clinic patients, general cleaning, and training of others. Team members also cross-train with other positions such as Client Services Associate, and they have the opportunity to build strong skills in animal welfare services.

Is It You?

  • You love animals and want to make a difference for people and their pets.

  • You enjoy perfecting your skills and learning new things. You don't mind repetition and enjoy the challenge of making each day better than the last.

  • Working on a team is your strength, and you enjoy working with other hardworking people.

  • You enjoy a fast-paced environment that requires a high level of attention to detail and high energy.

  • You tend to be curious about everything. You ask a lot of questions. You're also a problem-solver. If you see something that isn't working quite right, you find a way to fix it.

  • You are an early bird and are ready to smile and help pets and people first thing in the morning.

Essential Job Functions

  • Ensure complete and accurate records exist for all patients, including rabies certificates, take-home paperwork and medications, and medical records

  • Handle check-in and check-out of surgical patients and preventive veterinary care patients in a timely manner ensuring all information given is accurate and complete

  • Act as an ambassador at the front desk, greeting all clients and answering questions

  • Ensure that all front desk areas are clean and clear of clutter throughout the day

  • Responsible for maintaining accurate cash drawer and credit card receipts and reconciling payments received

  • Implement PCC’s philosophies in customer service by demonstrating a nonjudgmental, service-based approach to helping pets and people

  • Answer clinic phones, return messages, and forward messages to appropriate staff in a timely manner

  • Fill online pharmacy orders and manage the online pharmacy spreadsheet and email account

  • Answer electronic questions sent to PCC and forward any electronic messages to departments/staff as appropriate

  • Complete data entry of client check-in and check-out paperwork

  • Elicit client donations at the time of payment and ensure items donated by clients are directed to the appropriate person/team

  • Assist Development and Marketing Department with data entry and mailing campaigns

  • All other duties as assigned​

Knowledge, Skills, and Abilities

  1. Professional and Interpersonal​​

    • Apply critical thinking to a range of situations

    • Solution-focused approach to problem-solving

    • Team-oriented

    • Adaptability to change in a fast-moving environment

    • Personal resilience in the face of adversity or difficulty

    • Willingness to participate in personal and organizational learning to achieve excellence

    • Willingness to be part of a learning organization

    • Embrace failure as a learning opportunity, rather than placing blame

    • Enjoys working with the public as well as their pets.

  2. Medical Communication

    • Learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks

    • Communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian

    • Communicate with the public on a daily basis in a professional manner

  3. Physical Requirements

    • Can work standing or sitting for 10 or more hours

    • Can lift and carry up to 50 lbs repeatedly throughout the day with help

    • Can bend and kneel repeatedly

    • Can see fine detail in a variety of situations

  4. Technical Requirements

    • Proficiency with PC platforms, as well as Microsoft Office and Google Drive

    • Accounting/Bookkeeping and data entry experience is a plus

    • Bilingual (Spanish/English) is strongly preferred

Preferred

Candidate should be a highly motivated, enthusiastic, self-starter with a professional attitude. One or more years experience in a veterinary clinic, veterinary hospital, animal shelter or animal control facility is a plus.

Requirements
The offices and operations of a high-volume spay/neuter clinic can be high pressure and very busy at times. The schedule may require overtime or evening hours and can change on short notice.

How to Apply

Please apply through the job listing on Indeed here. No phone calls, please.