We are looking for a bilingual Arabic-speaking and/or Spanish-speaking individual to join our team as a Client Services Associate. If you are great with people skills, love animals and want to support our community, check out our open job posting on Indeed today!

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Reports To:​

Director of Clinic Operations

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Hours:

Full-Time 4-Days a week, 7 AM - 5 PM (No Saturdays, or Sundays)

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Salary:

Starting at $17.00 per hour depending on experience

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Benefits:Medical, Dental and Vision plans; Paid time off; Holidays off; Retirement plan; HSA; Employee discount plan; Eligibility for public service loan forgiveness; Paid Training​

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Who We Are

Pet Community Center is a nonprofit on a mission to strengthen the human-animal bond through accessible veterinary care and support services. We operate a high-quality, high-volume spay/neuter and vaccine clinic serving the Metro Nashville area. Our programs include a Community Cat Program and Pets for Life outreach program. Since 2011 Pet Community Center has served more than 100,000 animals. We are moving to a new location on Harding Place, 37211 in January.

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Who Thrives on Our Team

Pet Community Center believes that people love their pets and want the best for them. We serve and share information with pet owners in a non-judgmental, respectful way. We are looking for compassionate individuals who share that belief and who are motivated by serving underserved people and their pets.

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We are searching for team members who are comfortable with being responsible for daily care of surgical or vaccine clinic patients, general cleaning, and training of others. Team members also cross-train with other positions such as Client Services Associate, and they have the opportunity to build strong skills in animal welfare services.

 

Is It You?​

• You love animals and want to make a difference for people and their pets.

• You enjoy perfecting your skills and learning new things. You don't mind repetition and enjoy the challenge of making each day better than the last.

• Working on a team is your strength, and you enjoy working with other hardworking people.

• You enjoy a fast-paced environment that requires a high level of attention to detail and high energy.

• You tend to be curious about everything. You ask a lot of questions. You're also a problem-solver. If you see something that isn't working quite right, you find a way to fix it.

• You are an early bird and are ready to smile and help pets and people first thing in the morning.

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Essential Job Functions​

• Ensure complete and accurate records exist for all patients, including rabies certificates, take home paperwork and medications, and medical records

• Handles check in and check out of surgical patients and preventive veterinary care patients in a timely manner ensuring all information given is accurate and complete

• Act as an ambassador at the front desk, greeting all clients and answering questions

• Ensure that all front desk areas are clean and clear of clutter throughout the day

• Responsible for maintaining accurate cash drawer and credit card receipts and reconciling payments received

• Implement PCC’s philosophies in customer service by demonstrating a non judgmental, service based approach to helping pets and people.

• Answer clinic phones, return messages and forward messages to appropriate staff in a timely manner

• Fill online pharmacy orders and manage the online pharmacy spreadsheet and email account.

• Answer electronic questions sent to PCC and forward any electronic messages to departments/staff as appropriate

• Complete data entry of client check in and check out paperwork.

• Elicit client donations at time of payment and ensure items donated by clients are directed to the appropriate person/team.

• Assist Development and Marketing Department with data entry and mailing campaigns

• All other duties as assigned

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Knowledge, Skills, and Abilities

1. Professional and Interpersonal​​

   • Apply critical thinking to a range of situations

   • Solution focused approach to problem solving

   • Team Oriented

   • Adaptability to change in fast moving environment

   • Personal resilience in the face of adversity or difficulty

   • Willingness to participate in ongoing personal and organizational learning to achieve quality and excellence.

   • Willingness to be part of a learning organization. Embraces mistakes as a learning opportunity, rather than placing blame.

   • Enjoys working with the public as well as their pets.

2. Medical Communication

   • Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks

   • Must be able to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian

   • Will communicate with the public on a daily basis in a professional manner

3. Physical Requirements

   • Must be able to work standing or sitting for 8 or more hours

   • Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help

   • Must be able to bend and kneel repeatedly

   • Must be able to see fine detail in a variety of situations

4. Technical Requirements​

   • Technical proficiency with PC platforms, as well as Microsoft Office and Google Drive

   • Accounting/Bookkeeping and data entry experience is a plus

   • Bi-lingual (Spanish/English or Arabic/English) is strongly preferred

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Preferred​

Candidate should be a highly motivated, enthusiastic, self-starter with a professional attitude. One or more years experience in a veterinary clinic, veterinary hospital, animal shelter or animal control facility is a plus.

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Requirements​

The offices and operations of a high volume spay/neuter clinic can be high pressure and very busy at times. The schedule may require overtime or evening hours and can change on short notice.