NEW POLICIES & PROCEDURES FAQs
Q: How do I make a wellness appointment?
A: Click here to schedule your wellness appointment. You will receive email/text communication to walk you through our new process. Please also review our new safety guidelines to help your appointment go smoothly.
Q: I had a spay/neuter appointment that was canceled. When will my appointment be rescheduled?
A: You will be contacted directly about your previously scheduled appointment. For further information, please call (615) 512-5002 or email firstname.lastname@example.org.
Q: What do I do about community cats who need surgery immediately?
A: For assistance with a community cat spay/neuter appointment, please call (615) 512-5001 or fill out this form. Please note, given the existing backlog, we may not be able to rebook your pet's surgery until the fall. If you're able to wait to reschedule with us, we will be happy to keep you posted on the earliest available dates. However, if you have a pet or community cat that is at a high risk of pregnancy, we encourage you to book a surgery as soon as possible at another clinic that may be able to assist you sooner.
Q: What do I do if my pet shots were due during the clinic’s COVID-19 closure?
A: We recommend that you get vaccinations that are due for your pet as soon as possible - particularly for puppies. Please book a wellness appointment to have your pet vaccinated as soon as possible. If the wait for wellness appointments is too long, we recommend Animal House.
Q: How do I purchase preventive medication for my cat or dog?
A: If your pet has been seen by a PCC veterinarian within the last 12 months, please visit our online pharmacy to purchase preventative medicine for your cat or dog. Your prescription will be mailed to you. If your pet is not an existing patient with PCC or it’s been more than 12 months since your last visit, please book your wellness appointment here. If you wish to pick up your prevention and do not want them mailed to you, or if you are unable to pay with a credit or debit card, you will need to book an appointment to visit the clinic.
Q: Why is PCC no longer allowing walk-in appointments?
A: Pet Community Center’s clinic is a small space. Because of our limited space, we cannot effectively comply with the CDC guidelines of physical distancing under our previous walk-in system. Appointments allow our staff to provide the safest and highest quality of care to our clients and patients.
Q: Why has PCC closed the mobile clinic?
A: We are unfortunately unable to reopen the mobile clinic for the foreseeable future due to safety concerns for clients and staff.
Q: How do I receive financial assistance for pet sickness and/or injury that has recently occurred?
A: Click here for a list of financial assistance resources that may be available to you.