DIRECTOR OF CLINIC OPERATIONS

Who We Are

Pet Community Center is a nonprofit on a mission to make high-quality spay/neuter and veterinary care accessible to all pet owners. We manage a low-cost, high-quality spay/neuter and vaccine clinic for pets in underserved areas. Since 2011, Pet Community Center has served more than 110,000 animals. 

 

Who We Need

Pet Community Center is seeking candidates for the position of Director of Clinic Operations. This position is the primary leader responsible for oversight of our clinic operations and the development of the individuals on those teams.  

 

We believe that people love their pets and will provide the best for them when given the opportunity.  We are looking for compassionate individuals who share that belief and who are moved by serving underserved people and their pets.

 

Does this sound like you?

  • You enjoy a fast-paced work environment and thinking on your feet. Unexpected challenges are no big deal, and you enjoy troubleshooting and critical thinking. Experience in emergency veterinary medicine or high-volume clinics is a plus.

  • You're able to recognize when a team member needs support or motivation, and you know how to find resources to help them excel.

  • You're comfortable using technology and learning new systems. You live for spreadsheets and checklists to keep the details straight.

  • You want your work to be more than just a paycheck; you want to make a difference for people and their pets.

  • You are a great communicator to internal stakeholders and external customers.

  • You are so detailed-oriented that your spice rack is alphabetized.

  • You would love to be part of a team that has fun every day and considers excellence in customer service and medical care a bottom line.

  • You are a dynamic and compelling communicator. You can calm down an angry client and turn them into a lifelong ambassador. You can motivate a team to do their best work even in the toughest of circumstances. 

  • You identify one of Pet Community Center’s four core values (compassion, trust, quality, and community) as being among the top three personal values you live by every day.

  • You have a plan for everything and are usually thinking 3 steps ahead - and yet when surprises come up (as they often do!) you are quick to adapt, and it doesn’t ruin your day.

 

If so, you might be our next Director of Clinic Operations! 

 

Here are some of the things you’d be doing:   

  • Supporting and inspiring clinic and program management and their staff to meet all clinical, financial, and operational goals while pivoting as needed to adapt to the working conditions required by the pandemic (and post-pandemic conditions, as well). 

  • Provide leadership in strategic planning, organizational development, and creating strong networks with other human and animal organizations. 

  • Manage budgets for the clinic and programs and ensure that resources are used as approved by the board and in accordance with our mission and core values. 

  • Oversee staff activities such as monthly inventory count, IT and technology needs, use of grants and subsidies for programs, accident/incident reporting and adherence to standard operating procedures. 

  • Meet regularly with direct reports for support and coaching, create and implement professional development plans, and build a strong team atmosphere and psychologically safe culture.

 

Qualifications:

  • 3-5 years in management positions in mission-driven business or non-profit environments

  • Proven track record of working collaboratively and respectfully with low-income communities to improve community outcomes

  • Proven track record of supervising, coaching, and mentoring employees and making significant contributions to a healthy work culture and environment.

 

To apply for this position, your application must include a resume and a detailed cover letter telling us specifically why you want to work for Pet Community Center and what most excites you about this position. This is your opportunity to introduce yourself on a human level to some of the people you would be working with – tell them why they would want to work with you and why you think you could do an awesome job in this role.

 

Pet Community Center offers competitive salary, generous benefits for full time employees including medical, dental, life and vision plan, two weeks paid time off, generous paid holiday schedule (including a week off between Christmas and New Year).

 

If you would like to apply for the position, please send a current resume and a cover letter explaining your interest in the position to Amy Waller, CEO at amy.w@petcommunitycenter.org. No phone calls, please.