CLIENT SERVICES ASSOCIATE

WHO WE ARE

Pet Community Center is a nonprofit on a mission to strengthen the human-animal bond through accessible veterinary care and support services. We operate a high-quality, high-volume spay/neuter and vaccine clinic serving the Metro Nashville area.  Our programs include a Community Cat Program and Pets for Life outreach program.  Since 2011 Pet Community Center has served more than 100,000 animals.

 

JOB SUMMARY

A Client Service Associate (CSA) is the face of our organization. This team member is the bridge between our clients and the medical care their pets receive. They are customer-facing and typically the first point of contact. A CSA’s role is vital to our organization. They cultivate a positive relationship between Pet Community Center and the individuals in our community looking for quality and accessible veterinary care. This team member provides outstanding customer service to the members of our community.

 

PROGRAM GOALS

+ Lay a foundation that cultivates trust between our organization and those whom we serve.

+ Provide authentic customer service interactions and experiences that showcase care, empathy, and quality.

+ Assist customers with any aspect of their time with us from appointment setting, to checking in and out, filling prescriptions, answering questions, taking payments, and escorting their animals to and from their vehicles.

WORKING RELATIONSHIPS

+ Works closely with veterinarians, veterinary assistants, the Community Cat Coordinator, and the Pets For Life Coordinator.

YOU WILL BE SUCCESSFUL IN THIS POSITION IF YOU...

+ Are team-oriented.

+ Are able to apply critical thinking to a range of situations.

+ Have a solution-focused approach to problem-solving.

+ Are adaptable to change in fast-moving environments.

+ Have personal resilience in the face of adversity or difficulty.

+ Are willing to participate in ongoing personal and organizational learning to achieve quality and excellence.

+ Really enjoy working with the public as well as their pets.

MEDICAL COMMUNICATION

+ You will be responsible for learning basic veterinary medical concepts, including but not limited to, vaccine protocols and anesthetic risks.

+ You will be expected to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian.

+ You will communicate with the public on a daily basis in a professional manner.

PHYSICAL REQUIREMENTS

+ Must be able to work standing or sitting for 10-hour shifts.

+ Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help.

+ Must be able to bend and kneel repeatedly.

+ Must be able to see fine detail in a variety of situations.

TECHNICAL REQUIREMENTS

+ Technical proficiency with PC platforms, as well as Microsoft Office and Google Drive

+ Comfortable learning new software

+ Bilingual (Spanish/English) is strongly preferred.

PREFERRED

Candidate should be a highly motivated, enthusiastic, self-starter with a professional attitude. Two or more years of experience in a veterinary clinic, veterinary hospital, animal shelter, or animal control facility is helpful but not required.

WORK ENVIRONMENT

The offices and operations of a high-volume spay/neuter clinic can be high-pressure and very busy most times. Candidates must have a desire to work in a very fast-paced environment for a growing and expanding organization. Team members rely on one another throughout the day to complete job functions. Pet Community Center is an equal opportunity employer.

JOB TYPE: Full-time

STARTING PAY: $14 / hour

COVID-19 CONSIDERATIONS: COVID-19 vaccination is required.

If you would like to apply for the position, please send your current resume to our Client Services Manager, Toni, at toni.g@petcommunitycenter.org. No phone calls, please.